- Free shipping applies only to the continental United States. All other countries and territories are excluded
- Free shipping excludes granite lanterns, basins, slate planters, statues, bridges, fountains, and other specifically identified items and/or categories.
- International shipping outside the continental United States excludes granite lanterns, basins, slate planters, statues, bridges, fountains, and other specifically identified items and/or categories.
- Japanese Style reserves the right to cancel any order that it deems was miscalculated at checkout, or was errantly process inconsistent with these Shipping Terms.
- Standard Ground/Home Delivery: Allow 1 to 10 business days for shipping delivery. Delivered to your home or business by USPS Ground Advantage, USPS Priority, or FedEx Ground.
- Items that ship freight LTL, including but not limited to, granite lanterns, basins, slate planters, statues, bridges, fountains, and other specifically identified items and/or categories, are coordinated at the discretion of Japanese Style. Shipping time varies by delivery location.
- Japanese Style can not guarantee shipment delivery dates because it is out of our control. This information is provided by the shipping companies.
- Orders received after 2:00 am EST will be processed the following day.
You can reach us directly through phone or email:
Phone: 336-233-7000
Email: customercare@japanesestyle.com